No internet

[JackDunt]

Hi, we have reset the internet and sky box, as it went down last night. This morning it still is not working, when i run checks on your sky app it is saying the broadband is gold but it isnt working at all

[GD1]

@JackDunt   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.