17 Jan 2025 11:36 AM
I am beyond frustrated with the sky connection.
in the last 1 hour alone I have lost connection 6 times as you will see from my sky app where I have to keep troubleshooting.
this is not a new thing this happens all year round but never this bad!
I'm extremely close to cancelling my subscription. I work from home and can not do my day to day work. This is unacceptable
17 Jan 2025 11:45 AM - last edited: 17 Jan 2025 11:46 AM
Posted by a Superuser, not a Sky employee. Find out more@Rebecca142
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
Its also worth mentioning that Sky is a domestic service and wfh doesn't bring a quicker fix time. Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach.
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