0

Discussion topic: No internet

Reply
This message was authored by Rebecca142 This message was authored by: Rebecca142

No internet

I am beyond frustrated with the sky connection. 
in the last 1 hour alone I have lost connection 6 times as you will see from my sky app where I have to keep troubleshooting. 
this is not a new thing this happens all year round but never this bad! 
I'm extremely close to cancelling my subscription. I work from home and can not do my day to day work. This is unacceptable 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Rebecca142 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

 

Its also worth mentioning that Sky is a domestic service and wfh doesn't bring a quicker fix time. Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion