Discussion topic: No internet

This message was authored by: LG76 · ‎18 Dec 2024

My internet is not working. The router has a red light showing on the box.

This message was authored by: GD1 · ‎18 Dec 2024

@LG76 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: LG76 · ‎18 Dec 2024

I have done this. It runs a check on the device and says there is no issues. I have a fixed red light. When I try and call sky they're just direct me online

This message was authored by: caesarome · ‎18 Dec 2024

@LG76

Try going through this:

https://www.sky.com/help/articles/hub-lights-explained-start

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Discussion topic: No internet

No internet

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