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Discussion topic: No internet

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Avatar for Kate144
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This message was authored by: Kate144

Message posted on ‎21 Sep 2024 09:25 AM

No internet

Hi, my WiFi got fitted yesterday morning and worked for an hour. Still not working ever since, can anyone help? 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎21 Sep 2024 11:12 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Kate144 as I think you need support from Sky Ihave escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Mr+Flibbles+86
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This message was authored by: Mr+Flibbles+86

Message posted on ‎21 Sep 2024 11:34 AM

Re: No internet

Thanks for escalating this. We’ve sent an invite to @Kate144 to chat.

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This message was authored by: Tom-W19

Message posted on ‎25 Sep 2024 08:35 AM

Re: No internet

Hi @Kate144 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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