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Discussion topic: No internet

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This message was authored by: Simon19691

No internet

The centre light on the sky hub keeps going amber then going off.  The sky app keeps testing my broadband and saying it's ok but that there are no devices connected to it.  Each time I reboot the hub the internet comes on for a minute then goes off again.

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This message was authored by: cookiemonsteruk

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Simon19691 

 

Could you post your router stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: Simon19691

Re: No internet

As requested

Port   Status      Txpkts     Rxpkts    Collision pkts     Tx b/s    Rx b/s     Up time

WAN   Down            0                  0                  0                       0               0                   0

LAN       Up            2728            287                0                   9524           0            00:11:55

WLAN 2.4   Up     1805             112                 0                    9103          0            00:09:58

WLAN 5      Up      14222        16133               0               large number  58002      00:09:51

 

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