No internet

[SEN1]

My internet with sky is not working from 9/9/24 at noon and still currently not working. I have sky protection but still have to wait until Thursday for an appointment. No discount offered for the disruption, having no sky broadband for four days and none of my smart devices are working which is an inconvenience especially when your household has two disabled children 

[Daniel0210]

---

@SEN1 wrote:

No discount offered for the disruption

---

@SEN1 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).