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Discussion topic: No internet

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This message was authored by: Nitram63

Message posted on ‎25 Jun 2024 09:20 PM

No internet

At 9pm my sky stopped working , I tried restarting, turning off but still no internet, not sure what to do 

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎25 Jun 2024 10:21 PM

Re: No internet

@Nitram63 

 

Is this happening regularly daily or a one-off? If it has happened once then wait until the morning to see whether it fixes itself, otherwise please supply further information on the first sensitive question.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Superuser
This message was authored by: Chrisee

Message posted on ‎26 Jun 2024 07:42 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Nitram63 if your connection is still down run the connection test in the My Sky app overca mobile connection if the result it displaysxsays everything is ok click to run the test again the test should then tell you if Sky arexaware of an issue affecting your line. If it doesnt call Sky to report the problem and they will get it checked out.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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