Posted by a Superuser, not a Sky employee. Find out more
Are any lights lit on your hub ?
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We've had no internet since this time yesterday, I've tried all the self help options and it's still not working. Two lights are on just not the internet light. I need this fixing asap as I have children doing homework schooling.
If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
