Discussion topic: No internet

This message was authored by Baz10 This message was authored by: Baz10

No internet

No internet now for 12 days  which is affecting around 60  properties so I have been  told. Customer service unable to help with any updates. Not sure what Openreach are doing. Customer service staff are absolutely shocking, really unhelpful, unwilling to resolve issue or provide more information. Frustrating Sky need to better.


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more


Sky can only give updates they receive from Openreach. If it's affecting a good number of properties they may need to dig up the road or pavement having firstly gained authority from the local council. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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