No internet

[Lauren241]

Power and Wi-Fi Green, internet is either off, flashing red or steady read, and voice is steady red.  Tried the good old disconnect and reconnect, still not working.   No faults according to sky checker, few reports reported on a local page.  Help!!! 

[Highlinder]

@Lauren241  Was this what you used to check your broadband in the link below

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Lauren241]

Hi, thanks for the reply. I have tried that previously and it was saying all ok. I've just tried it again, it says there is a problem, but when I want to fix it, it says all ok......? Help!!! 

[Highlinder]

@Lauren241 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lauren241]

Thank you! 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lauren241.