No internet

[Paiget96]

The internet button is on Amber. I have turned the wifi box off and back on again. I have also reset it but I still have no internet. 

 

[CC89x]

I also have this issue router went off just after midnight tried to reset but nothing it's still the same I have Green-Amber-Green-Amber on the router 

[t4v]

Yes I'm having the same problem I've powered off and back on again still nothing

[Leejay87]

Same problem here too but my internet light is off completely and keep randomly flashing amber every couple of mins

[Lawrenzo]

I also have the same problem

[MikeyR]

Same here, been off for most of the past 45 minutes or so.

[Suz7845]

Mine is off too. When I test it - it says no known issues in my area and says it can't find the hub. 

[Lyndsay121]

My net gone off no problem 

[Daniel0210]

All,

This could be the result of essential maintenance taking place which happens overnight to minimise disruption when most customers are asleep. If it doesn't come back on this morning you'll have to report it to Sky. 

[Leejay87]

My broadband went off last night with amber on the internet light still hasn't come back on

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[WJF]

Did your Internet problems get fixed?

I have 3 green lights but no internet, have reset twice and it fixed, however it's just dropped out again. 
what was the advice they gave to you?

[t4v]

@Daniel0210 

yes that makes sense and they wouldn't want to draw attention to it by emailing us before but they could leave a note on the website when we check other than the "No Faults" message we received 

[Daniel0210]

@t4v 

I doubt any isp does that especially if the maintenance is by Openreach as opposed to the provider. 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks