No internet

[Katie36]

No Internet since last night. No information on this other than outage in area when running a speed test however No issues in the area have been reported. I work from home and have sky glass, needless to say everything is now down in my property. Please can I get an update on what has gone on and if it is being fixed! Other wise I have to source another form of Internet for work or lose pay which is not what I need!!

[Chrisee]

@Katie36 you sre not talking to Sky by posting in the forum to find out what is known run the connetion test in the My Sky appover a mobile connection. If thst doesn't tell you there is a known fault call Sky to report the fault. It is very unlikely Sky can tell you when a fault will be fixed some take a few minutes a few can be down for weeks it depends what and where the issue is.

However you need to know that Openreach who own and run the network Sky uses to your home do not work on domestic faults over the weekend and have a 2 working day SLA after which you will be paid compensation if you are still without a service. That you choose use your connection for work does not change that.