No internet very urgent

[DeclanCoffey]

I work remotely and have a very important meeting today, my internet has been gone all day and I really need it fixed but there doesn't seem to be a contact number anymore. On the wall the pon and power lights are solid and the lan light is blinking, on the router all the lights are green except the internet light which is orange. Can anyone help get the internet working?

[TimmyBGood]

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@DeclanCoffey wrote:

Can anyone help get the internet working?

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No-one posting to this forum can resolve an external fibre optic issue: realistically for a fault on a Sunday afternoon on this weekend in particular you'll be fortunate to get an appointment before Tuesday afternoon.   Wednesday and Thursday won't have any individual domestic repairs being done.

[TimmyBGood]

@DeclanCoffey 

You can try restarting the ONT and Hub, and reseating the cables (very carefully with the green optical jack)

[Daniel0210]

@DeclanCoffey 

And in addition, using Skys domestic service for work purposes doesn't afford any quicker response time. 

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).