: No internet service

[chicken30]

Apparently bt sorting been a fire somwere in Swadlincote and affected surrounding area tutbury etc 

[Kuroneko]

Yes - there's a fire at the exchange in Swadlincote. Fire brigade and engineers onsite now apparently trying to get it under control. 

[AhmedRashid24]

Still no internet at 20.16.  I called Sky who reported an outage in the Burton and surrounding area.

[jrh2254]

No service in Stretton , Burton on Trent. Seems to be the same issue as everyone else. Fire in Swad. 

[Avfc1]

Rang sky sed there's a outrage in my area burton...and as its weekend could be Tuesday till working again

[Marion6]

Just a heads up peeps........ I'm in de12 area and my phone and internet are down/not working

just spoke to sky and they have told me there has been a fire at the exchange and all depending on the extent of the damage as to the repairs to get it back up and running....could take a few days is what they have told me.

so if your internet and phone is down this is why guys

[Tammy101]

There is a fire at the exchange in Swadlincote both burton and Swad all have no landlines or internet

[mmm2business]

Oh gosh how am i going to open my business with no internet and kids need to do homework 

[Piotr1]

To be honest i have done Sky test and it was saying no problem with connection but i have removed phone and broadband plugs from the socket to check what is the difference, This tests won't tell youbthe truth, only when i have called Sky it changed to red saying there is an issue. 

[Piotr1]

DON'T FORGET everyone suppose to get regund for days when there is no broadband. That's what i have got last time.

[daveNOS]

---

@Piotr1 wrote:

DON'T FORGET everyone suppose to get regund for days when there is no broadband. That's what i have got last time.

---

@Piotr1 and everyone else, please be aware the automatic compensation scheme doesn't start untill 2 working day after the issue is reported(weekends don't count), so if the issue is resolved before Wednesday you Probably won't be entitled to it.

[mmm2business]

i’m gonna loose so much money if i have no wifi because it'll be so hard for me to open up my business as card machine wont even work without internet.  They need to give us compensation 

[Marksparks]

Barton also blacked out 

[TimmyBGood]

@mmm2business 

Sorry, no domestic ISP compensates for consequential losses, and you'd be hard pressed to find a business ISP which does so either even at a far higher monthly subscription rate: that's just not a reasonable expectation.  A business is expected to source its own fail-over technology for critical services or have insurance, and preferably both.

The Ofcom scheme mandates £9.33 per day, triggered two working days after a fault is reported (if it hasn't been resolved) and then back-dated: it's essentially an incentive for Openreach to hit targets rather than a realistic financial settlement.

[JB1877]

Our landline and broadband is out also, we live in Measham which is an 01530 number at Coalville exchange