No internet issue

[Watson87]

Issue with my internet Followed the steps, no joy, checked with the app, which says there is no issue Only two lights show on hub as green power and wifi, internet shows no light

[Serena24]

Having the same issue here. 

[caesarome]

@Watson87 @Serena24 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Highlinder]

@Watson87  & @Serena24  How long have you been without service? Is it longer than 1 hour.?

The reason for asking is that the service checker takes about that time to pick up any faults.

[Watson87]

Yes longer than an hour since 9pm last night

[Highlinder]

@Watson87  Can you please follow the link that @caesarome  provided.