@Broomgrove with 6 million customers it is inevitable some will have lost connection at any time.. The way Sky's network works is each exchange links back to a remote location where Sky houeses servers that manage your connection. Rarely one of these centres goes down and the forum goes wild.
Where a customer reports a fault Sky passes that report onto to Openreach who check out assuming it does not match other faults sharing part of the connection it is allocated to an engineer who checks it out the line within 2 working days. Unfortunately phone lines can and do develop faults particularly copper lines which are often decades old as copper corrodes, joints become lose and the kit in the cabinet can go wrong. This is one of the drivers for full fibre roll out as that network is far more reliable but is still vulnerable to cars hitting poles or digger drivers digging up cables.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
