No internet for over 4 days

[Elizabeth86]

 

 

[Elizabeth86]

Can anyone help me. I have tried rebooting but that doesn't seem to help. We have no tv either. Life is at a standstill. 🤦🏻‍♀️

[peter-marlow+1966]

You need to call sky, that red light  means  the fibre optic cable is damaged  somewhere  to your  optical network terminal box, I  have the same setup 

[Elizabeth86]

You are a star. Thank you so much. 

[Elizabeth86]

I keep calling Sky to report the issue, only to receive an automated response that lets me know there is a known issue in the area and that they are working on it. Then, they offered me the option of receiving a text once the issue was resolved, which I did and have been doing since the issue started. However, nothing has changed, and so far, I have no timeline as to when the issue will be resolved. 

[peter-marlow+1966]

It will be down  to open reach  now to sort the issue , sky would  have contacted  them about it, you will  just have to wait  now i am sorry  to say

[Daniel0210]

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@Elizabeth86 wrote:

I have no timeline as to when the issue will be resolved. 

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@Elizabeth86 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

[Elizabeth86]

Thanks for letting me know.  

[Elizabeth86]

Thanks for letting me know. Appreciate your help. 

[Sayek]

That bend looks crazy for a fibre. 90 degree bend...not even a curve.

Most likely damaged the cable

[Elizabeth86]

Thanks 😊

[peter-marlow+1966]

That should not be  like that it should be  like this 

 had it since January last year