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Discussion topic: No internet connection

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Avatar for Lauren12301
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This message was authored by: Lauren12301

Message posted on ‎28 Aug 2026 07:30 AM

No internet connection

As many times as I run a connection test, which always comes back as 'good', 

all devices keep disconnecting.

Such as my phone, laptop, x3 TVs.

 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎28 Aug 2026 08:19 AM

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Lauren12301 the lights on your Sky hub will tell you what is going on if you usecthis guide https://www.sky.com/help/articles/hub-lights-explained-start.

 

The online test takes up to an hour to pick up a dropped connection but once it does is the best way to get help.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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