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Discussion topic: No internet connection

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Avatar for LMFM
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This message was authored by: LMFM

Message posted on ‎03 Jun 2026 08:43 PM

No internet connection

Red light on LOS unit .. no light on internet on broadband unit.. says fault outside the home engineer will call I don't need to be here .. any one experience this ? Can I use hotspot on my phone to get sky working ? Thank you 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Jun 2026 10:07 PM

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@LMFM 

If there is a fault outside of your property then the Openreach or Cityfibre engineer should go to the location of the fault to carry out the  the e repair.

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