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Discussion topic: No internet connection
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This message was authored by: Walterh3
Message posted on 22 Apr 2026 10:11 AM
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No internet connection
Changed plan around 1wks ago. Told id have cabl and new box before change on 21st. Canles arrived but no new router. Lost internet
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
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Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 22 Apr 2026 10:22 AM
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Re: No internet connection
@Walterh3 If you already had Sky Broadband and the black broadband hub you can use the existing hub, the cable plugs into the ONT and the wan port on the hub
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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