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Discussion topic: No internet connection
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This message was authored by: Jessica125
Message posted on 05 Dec 2025 04:16 PM
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No internet connection
No connection to any device. I have run all the diagnostic checks and keep getting the ''up and running again'' message, without any change to the connection. All lights are on, so that is not the problem. Spent 40 minutes waiting to speak to an agent only to be told it is working.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Dec 2025 04:48 PM
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Re: No internet connection
As all lights are on the hub have you tried turning it off then back on again at the mains ?
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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