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Discussion topic: No internet connection
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This message was authored by: emily_skye
Message posted on 29 Oct 2025 10:01 PM
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No internet connection
My router is showing as 'connected to WiFi' but there is no internet.
sky diagnostic check seems to think it's working properly, but this is clearly not the case.
I have been with sky 2 months and am feeling very dissatisfied with the problems I have faced within this time.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 29 Oct 2025 10:10 PM
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Re: No internet connection
Try rebooting your hub at the mains.
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This message was authored by: emily_skye
Message posted on 29 Oct 2025 10:12 PM
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Re: No internet connection
I have tried this already. I have also unplugged and plugged the Ethernet cable - no resolution
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