@Juliafoster Posting on the Forum you are not contacting sky, to do so you need to call them. Link below is about the hub and it's lights.
Although you have it installed, was today given to you as the activation day, have you had any test from Sky that you are activated, and it is also anytime up untll midnight off the activation day for it all to happen! ONT got all three lights on it, if you do have a full fibre service!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
