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Discussion topic: No internet connection.

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This message was authored by: RyanS7

Message posted on ‎19 Jun 2025 06:07 AM

No internet connection.

Hello, my broadband package started yesterday. I've set up the hub. It is connection to the BT landline socket.  The hub has two green lights on it, power and WiFi. The internet does not seem to be connecting. 

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Superuser
This message was authored by: Chrisee

Message posted on ‎19 Jun 2025 07:40 AM

Re: No internet connection.

Posted by a Superuser, not a Sky employee. Find out more

@RyanS7 unfortunately a small % of activations do not go as planned so your next step is to call Sky as they should have a report from Openreach overnight saying what happened.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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