So i got a notification monday while away from home that there was an issue with my interent. I went onto the sky app and it said the issue was in my home, not outside but inside so i was unable to book an engineer. Please bare in mind that i have a smart alarm that requires wifi to correctly function so while the internet has been down my home has been unsecured. When i returned home i look into the issue again using the sky app to diognose the issue, its here that im then suddenly told that the issue is now outside and i need an engineer. So 4 days after my internet went down and my home has not been secure, i can now try and book an engineer that can take upto 2 days to even get booked! When then spend 45 mins trying to find a phone number to call sky, i get told nothing they can do. No discount, no refund, no fast tracked engineer!! I now also need to take a day off work as i have no internet to connect into work with! Terrible, terrible service!!!
