No internet connection

[Beth75]

Good day

I am not able to connect to the internet with my mobile phone ,but the WiFi says there's no problem.Please help,its been 3 days now

[Mr+Flibbles+86]

Hi there @Beth75 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no  response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Beth75]

The internet is still not connecting on my sky broadband