No internet connection

[EmmaScanlan]

There is no internet connection to any of my devices

[EmmaScanlan]

It says there is no issues but my internet has no access and it won't connect to any of my devices

[Highlinder]

@EmmaScanlan Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[EmmaScanlan]

I've done that and it says there is no fault but there is 

[Highlinder]

@EmmaScanlan  Are the lights on the router a different colour?