No internet connection

[fredbullock]

Tv is saying no internet connection/the router is showing 4 green lights so don't know if the Qbox is at fault because I am following the instructions without success/this has been going on all day/thanks

[Greenfingers001]

Hi there @fredbullock , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you fredbullock . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Shayu]

Hi I am experiencing same issue, please help