No internet connection

[Janey9]

I don't have any internet connection 

[Withington18]

I don't either what's going on

[Highlinder]

@Janey9  & @Withington18 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.