No internet connection to tvs and consoles

[Peterparker12]

Hi, we have an issue whereby the Internet suddenly stopped working for all tvs and games consoles in our home. Our main tv, sky box, my stepdaughters smart tv all suddenly cannot connect to Internet. It is the same for our consoles however... all of our phones, androids and iPad devices are all still connected to the WiFi and work fine. We have never had this issue before, could anyone suggest what might be the problem? The rota works fine, we have tried resetting things but still no luck with the tvs or consoles. Thanks

[Tom-W19]

Hi @Peterparker12 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147