No internet at home

[MayaStoyanova]

Hello, We've been expecting some issues with our wi fi at home recently. At the moment there is no wi fi at all but the router lights are all green and when I've went through the fixing steps in the app it showed me that everything is fine. Clearly it is not as my phone for example says Connected without internet. Can you please have a look and resolve this as it is getting annoying already. Regards, Maya Stoyanova

[caesarome · Accepted solution]

@MayaStoyanova 

This is a customer helps customer forum so you are not talking to Sky.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.