0

Discussion topic: No internet and no voice on router

Reply
This message was authored by Googles This message was authored by: Googles

No internet and no voice on router

I have orange light for internet and voice on router. Tried switching off for 10 seconds but no luck.

The small box on the wall shows no light for PON and flashing orange light on LOS.

Should I press the little button on the small box and see what happens? 

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No internet and no voice on router

Posted by a Superuser, not a Sky employee. Find out more

@Googles 

 

"flashing orange light on LOS"

 

LOS is loss of signal. Could be external

We can escalate but may be quicker to call them on 150 from a skylandline mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

 

To report the fault

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion