0

Discussion topic: No internet and been on hold for 45mins

Reply
Avatar for GHHaines
Level 1 icon
What's this?
This message was authored by: GHHaines

Message posted on ‎26 Jun 2025 08:47 PM

No internet and been on hold for 45mins

I have rung again as we have no internet again!!! I have been on hold now 45mins
Report post
Post 1 of 4
181 Views
0 Likes
Reply
Reply

All Replies

Avatar for GHHaines
Level 1 icon
What's this?
Topic Author
This message was authored by: GHHaines

Message posted on ‎26 Jun 2025 08:50 PM

Re: No internet and been on hold for 45mins

Is there a problem in the area.
Report post
Post 2 of 4
179 Views
0 Likes
Reply
Confetti Ring
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎26 Jun 2025 09:01 PM

Re: No internet and been on hold for 45mins

Posted by a Superuser, not a Sky employee. Find out more

@GHHaines easiest way to establish if Sky arexaware of an issue affecting your line is to log into the My Skybapp using a mobile connection and run the service checker. If they are aware then you will have to be patient while it is resolved.  However if yhst shows nothing you will havecto persevere with calling Sky to report the issue.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 3 of 4
167 Views
Reply
Avatar for JimM1
Level 12 icon
What's this?
This message was authored by: JimM1

Message posted on ‎26 Jun 2025 09:01 PM

Re: No internet and been on hold for 45mins

@GHHaines Did you run the service checker to find out!

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

 

Report post
Post 4 of 4
166 Views
Reply
Reply