No internet and bad connection

[Luke195]

My broadband strength and speed is consistently very slow and unreliable. My internet has now also started disconnecting with my router turning orange around 4pm each day on a consistent basis. The WiFi tests say my connection is fine and working however the internet doesn't work on any devices and the router has orange lights rather than green.

[jamesn123]

Hi @Luke195 

If your router's broadband light is turning orange this suggests you have a line issue.

You would be best giving Sky a call or we can escalate your post on the forum to chat with an advisor.