No internet after openreach installed box

[Steve-nl]

We have normal Superfast internet at the moment. We've ordered Ultrafast plus and are having the engineer come in the beginning of June. The openreach engineers came today and fitted the grey box, but since then we have no internet, the middle light on sky q hub is not lit and no connection to anything. Is this an easy fix?

[Highlinder]

@Steve-nl  When is your go live date for the rest of the ultrafast install supposed to have happened?

[Steve-nl]

Not for 2 weeks.  5th June

[Steve-nl]

@Highlinder not for 2 weeks - 5th June

[Highlinder · Accepted solution]

@Steve-nl Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.