No internet, South Wales.

[Jamie110]

Internet down, based in Neath, South Wales.  Followed the online help and reset but still not working.  Green light is off on the router. 

[Highlinder]

@Jamie110 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Jamie110]

Thanks, I just phoned the Sky helpline and there is a wider problem in my area.  They said "openreach" are working on it urgently but could be up to 2 days. 

[TimmyBGood]

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@Jamie110 wrote:

 They said "openreach" are working on it urgently but could be up to 2 days. 

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The standard Openreach target time to fix individual faults in domestic broadband is two working days.  They report to Ofcom that they meet this target around 85% of the time.

An area outage would receive higher priority, but time to fix depends on the nature of the problem: replacing a roadside cabinet wiped out by a vehicle impact takes rather longer than swapping an ethernet switch in a telephone exchange.