No going back allowed from Sky Max Hub

[Jem+D]

I have just swapped to Sky Max Hub and having now end of problems with the hub itself the only factor sky won't  consider.  I had no problems at all for two years using Glass, View and gadgets around the house.

I have asked to go back to my old hub (returned it too quickly) and have been told that Sky will not allow this as a matter of policy.

1 engineer visit already changed wall socket, cables and hard wired hub to TV. No difference.

2 engineer visit now happening to check the line (that was working fine before the new hub arrived).

Any ideas?  And anyone managed to revert back to the old hub after similar problems.

[mae-3]

@Jem+D 

If you have only just started the contract for Sky Max then consumer rights allow you to exit the contract without penalty.

But if you do that Sky could say you have to find another provider and not allow you to revert back to old equipment because they wish to move forward technology wise.

Unfortunanily if you 28 days after the contract then penalty will apply for terminating the contract early, unless one can prove it is Sky Max causing the issue.

[Chrisee]

@Jem+D Sky give a 30 day cooling off period on most products and by law have to give 14 days so they have to allow you to revert in those circumstances. In praxtice they dont make this easy and you may have to talk to several agents. 

[Jem+D]

Thank you

[Jem+D]

Thanks.that probably explains why they are going out of their way to try and find a fault anywhere but in the hub.

[KevNewMedia]

Hi @Jem+D 

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