No fibre, so will the new hub work?

[TheDoctor1964]

We were persuaded by Sky to replace our current hub with the new Broadband Hub, as it enhances the wifi around the house, which is good, BUT it seems as if it requires fibre of some kind. We have NO fibre available here.

Also we have a landline and the current hub connected to the copper wire phone line (which is all we have).  We need to know, will the new hub work at all without fibre, and will we lose our landline - because in our account online it seems as if the phone line is due to be changed to a VOIP one, which we cannot use.

Please can somebody help us, we have phoned Sky with no result, and the engineer is due on 30th.

[TimmyBGood]

@TheDoctor1964 

The Max Hub has a VDSL modem and so will work with FTTC (and even ADSL) as well as FTTP.

If your phone line is migrated to a digital service you just plug a current analogue handset or DECT base station into the BT jack socket on the rear of the Hub.

 

[TimmyBGood]

@TheDoctor1964 

And if you actually mean the Broadband Hub rather than the Max Hub, that has the same functionality.

[TheDoctor1964]

It's not the Sky Max hub, it's just the basic replacement for the ordinary hub, the Broadband Hub. As I said, we have NO kind of fibre available at all, so my question is, will this hub work just with the copper wire phone line?

[TimmyBGood]

@TheDoctor1964 

Yes, the Broadband Hub dates from 2019, was designed for ADSL, FTTC and FTTP, and adapts an analogue telephone to digital.

 

[TheDoctor1964]

Thanks. My only continuing question is about the phone line. Our phone is in a different room to the router (which is connected to the main phone socket of the house) so what happens if we just leave it where it is, on a secondary phone socket, don't plug it into the router, and keep receiving calls as before? Will that work?

[TimmyBGood]

@TheDoctor1964 

If the circuit is moved from analogue to digital then none of the wall telephone sockets will function for voice calls.  The only live connection becomes the BT jack socket on the rear of the Hub.

[TheDoctor1964]

The photo you provided of the black hub is identical to the one we already have, the SR203. Now I'm confused, because what hub are Sky saying they will install for us?

We already pay for the Broadband Boost which you need to pay for the SR203, and we are not upgrading to a different package or hub... so it seems to me there are some crossed wires here, and they are sending us the same standard hub we already have. Am I right?

[TimmyBGood]

@TheDoctor1964 

There's only the Broadband Hub and the Max Hub: the Q Hub is becoming obsolete as it doesn't support Sky Talk Internet Calls.

Conceivably you are being migrated from Broadband Boost to WiFi Max, in which case you'd get the white Max Hub.

[TheDoctor1964]

Update: Thanks for your replies. Having realised that we already have the router (as shown in photos above) and that we have no fibre availability, we have cancelled the supposed upgrades and are staying as we are.