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Discussion topic: No devices are working

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This message was authored by: Chriscg2

No devices are working

My sky broadband suddenly went off at around 11.30 this morning and won't allow any devices to attach. This has stopped everything that I need to work. I have carried out the checks online but no answer. 

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This message was authored by: caesarome

Re: No devices are working

Posted by a Superuser, not a Sky employee. Find out more

@Chriscg2 

There have been a number of broadband not working posts this morning so there might be an issue somewhere.

 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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