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Discussion topic: No connection

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This message was authored by: Nick300

No connection

I've had a text message to say the fault with my broadband has been fixed. 
It hasn't been. I still can't connect, watch TV etc. 

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This message was authored by: caesarome

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Nick300 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:


Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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