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Discussion topic: No connection
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This message was authored by: Nick300
Message posted on 05 Jun 2026 09:26 PM
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No connection
I've had a text message to say the fault with my broadband has been fixed.
It hasn't been. I still can't connect, watch TV etc.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Jun 2026 09:43 PM
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Re: No connection
Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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