No connection

[JS39]

Hi.

Ive been having problems recently with connection and the light has been green, it takes 10-15 mins to gain connection again. Today after i came back from work, I couldn't get any connection again and now it's flashing orange (which I know is no connection).

Ive pulled leads out and restarted it and still nothing. Is it a Hub fault?

[caesarome]

@JS39 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.