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Discussion topic: No connection to Internet

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This message was authored by salbish This message was authored by: salbish

No connection to Internet

My Internet connection has dropped and won't reconnect. I have gone through all the procedures but still nothing.  The status report says there aren't any issues so what can I do? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No connection to Internet

Posted by a Superuser, not a Sky employee. Find out more

@salbish you need to speak with Sky so they can get the fault fixed for you so I have escalated your post tothe Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No connection to Internet

Posted by a Sky employee

Thanks for escalating this. We’ve sent @salbish  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
salbish
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This message was authored by salbish This message was authored by: salbish

Re: No connection to Internet

Thanks both but it has now been sorted. It seems that, although it was saying there were no issues with the connection, I had a message not long after I posted that there was, in fact, an outage which has now been restored. 

This message was authored by sarah+lou+22 This message was authored by: sarah+lou+22

Re: No connection to Internet

I've been having the same problem with Internet. Can someone help

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No connection to Internet

Posted by a Sky employee

Thanks for the update 🙂 We will close the invtie. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Spoonz This message was authored by: Spoonz

Re: No connection to Internet

Mine is dropping out every 15 minutes or so for a minute or 2. Very frustrating. Do the normal checks but can only do this when it's working so not much use! Local chat groups indicate lots of people in the area have been experiencing this the last few days.

This message was authored by sarah+lou+22 This message was authored by: sarah+lou+22

Re: No connection to Internet

Yeah it's been dropping out for the last couple of days also. So It very frustrating especially with teenagers 😂

This message was authored by Highlinder This message was authored by: Highlinder

Re: No connection to Internet

Posted by a Superuser, not a Sky employee. Find out more

@sarah+lou+22  I have answered you in the other thread that you posted in.



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