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Discussion topic: No broadband
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This message was authored by: Knackered
Message posted on 24 Jun 2026 08:17 PM
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No broadband
Every night around the same time between 7 and 8 pm the broadband shuts off all my TV is doing is trying to reload
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Jun 2026 08:28 PM
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Re: No broadband
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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