No broadband

[Islandlife]

Broadband has just gone off. Checker says there's no issues but clearly there is

[Julie3859]

Mine's out, I'm in Argyll. The checker says all well, but it's not! 

[Millieglen]

In Argyll too. Having the same problems 

[Julie3859]

That's reassuring! I'm in Kintyre so services a bit dodgy. 

[Shoana46]

Im argyll too and been off for last 40 mins , sky app sayin no problems too! 

[LiamB211]

Mine is out too, Isle Of Arran. Service says no problems but but there clearly is. Green light flashing for 25 minutes now after resetting it 3-4 times

[RK2009]

I'm in NW London - same issue. Internet light on router is amber and Sky app broadband teat "check" states all is well. Hmmm....

[Shoana46]

I have just unplugged for 1 min and switched bk on , same prob so pressed and held the reset button for 20 seconds and everything seems to okay (well for now) worth a try people. 👍🏼

[RK2009]

Ta. Will try this and report back. 10sec reset didn't work previously....fingers Xd

[RK2009]

Alas, didn't work for me 😭. Maybe it's a different issue. Thanks for posting though

[Shoana46]

Ah sorry it didnt work for you, hope its back on soon... skys getting really poor with their service these days time for a change i think for me. 

[Diane42]

Same issue here for me. Flashing green light and no internet for almost 1 hour. Durham area 

[Daniel0210]

For those of you having an issue before midnight this link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

🟣

For those with issues starting between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or try the advice given at the start of my post.