No broadband

[Jo2jo]

I have not been able to get sky broadband because there is a mismatch of addresses on the account my biggest problem is sky are saying they are sending me updates by what's app and I haven't received them. I called yesterday and advised I wasn't getting them and today I have a text saying we will update you on what's app ?!? Not sure what to do. 

[63johnw]

Hi @Jo2jo  you could try a formal complaint or preserve on the phone. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Jo2jo]

I’ve already got a formal complaint and a case worker but if they are updating me on what's app and I've confirmed the number is correct I'm not sure else to do to get the updates , this has been going on now for 4 weeks and 3 failed appointments. 

[Jo2jo]

That link takes me to a message service which is off line and an online form for programme complaints. 

[caesarome]

That link leads to this form where you can register a complaint:

https://www.sky.com/help/forms/complaints