No broadband

[Markscott]

I have no broadband at home , there is no lights on the router i have tried switching it off, i'm at work and my wife is at home.Would it be possible to give her a ring and sort this out?She needs it for work thanks

[Daniel0210]

@Markscott 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. Sky won't call you or your wife. 

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.