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Discussion topic: No broadband

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This message was authored by: Delroy3

No broadband

When will the seevice be fixed in lampeter its been two days no internet

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This message was authored by: Daniel0210

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Delroy3 

I presume Lampeter is a place. As customers like yourself we have no idea how long it will take. You could call Sky and see if Openreach have provided them with an update.


In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

(Unfortunately there’s no such scheme in place for customers in the Republic of Ireland). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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