No broadband

[CW61]

What can you do when, in transferring to SKY TV and broadband, they cancel your existing broadband before they have even connected you to Openreach? Previous supplier states they cancel your existing do nothing as One Touch is driving the process and SKY customer service just offer apologies. Planned connection is not until 24th January. I work from home, and prospect of no TV or broadband over Christmas!

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.