No broadband

[EK1976]

Hi 

I don't know what happened but suddenly the internet stopped working, I checked all connections, reset it again, waited 5-10 minutes, turned everything on again and nothing, nothing works

[caesarome]

@EK1976 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.