No broadband yet again!!

[NATACHA1234]

This company is becoming a joke! 4 times in the past month my Internet has gone down. Down for hours and days at a time! Honestly should be refunded for this past month as I've barely been able to use it. Every time it's happened I have attempted to contact sky and as usual no response or wait times over 2 hours! Always goes down between 1230am and 130am. Due to severe anxiety I use youtube at night for background noise otherwise I cannot sleep. And always goes down as I'm getting ready for bed. The lack of response from sky is beyond a joke. !

[Saf7]

very bad service from sky. How are you supposed to contact anyone to complain at this time of night. If you try to call later they will say they need to start it from the time you have called. But you cannot call when it goes down because the customer service is closed. Defo moving to virgin or bt absolute joke from sky !!

[NATACHA1234]

Exactly! The last nationwide outage happened like 10 mins after customer service closed and then the next morning no one could get through to them due to high call volumes (not that I blame the customers) also the customer service is terrible when you do get through. The only time I seem to get through to them is when I say I plan on leaving. If you tell them it's a technical issue you get no where. I'm 3 months into my new contract but might leave any way.

[Chrisee]

@NATACHA1234 & @Saf7 there is a lot of work going on maintaining and upgrading the network infrastructure at the moment and loss of connection in the ealy hours is normally due to thst rather than being a fault. This is an unavoidable fact of life as every system needs work done and the early morning hours are chosen as fewer users are on line.

There is a compensation scheme that Ofcom have set up which Sky operates but it only kicks in after total loss of connection for 2 working days see Customer Auto-Compensation | Sky Help | Sky.com